An evaluation of your current Dynamics 365 Customer Service processes that results in a detailed plan for implementation and deployment.


This 2-day Dynamics 365 customer service assessment is held on-site at your facility. The engagement will include meetings with the clients of your Customer Service processes, as well as IT stakeholders.



– Clear visibility into a Dynamics 365 for Customer Service implementation for your business processes.
– Discovery, Analysis, and Migration/Implementation Plan.



– Day 1: Discovery and analysis of the your current Customer Service system environment.
– Day 2: Creation of a detailed plan to highlight overall migration/implementation process, customization, data migration and integration.

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Our Customer Stories

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Migration From A Legacy CRM (Maximizer) To Dynamics 365 Services For A Fitness Brand In Canada

VNB assisted a Canadian fitness brand move from a legacy CRM (Maximizer) to Dynamics 365 to improve customer service.

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VNB assisted a global manufacturer upgrade its Dynamics CRM 2013 to latest Dynamics 365 Sales to improve sales processes.


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