Transformation From The Point-To-Point Solution

Overview

VNB Consulting helps integrate and streamline 70 Retail Store Systems for a prominent Creative Capital Firm with BizTalk Enterprise

Customer Profile

A Creative Capital Firm that supports the development of several lifestyle and consumer products brands ranging from retail, apparel and home furnishings to the hospitality, mobile device and technology industries.

Customer Situation

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Customer was faced with technological challenges of having to manage and operate a heterogeneous environment of Retail POS, Retail merchandise, Ecommerce, Warehouse management system and ERP that started affecting business efficiency and hindered the ability to provide their customers with seamless shopping experience in store and on the web. Customer quickly realized that to be effective and efficient, they need to revamp and transform their existing infrastructure. They contacted VNB Consulting to not only do an assessment of their highly complex infrastructure, but also recommend and implement a future-state solution that would make their integration seamless and robust, and at the same time save costs and achieve customer satisfaction.

Our Solution Offering

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VNB Consulting’s Delivery team worked in close partnership with the customer in identifying all possible touch points across various systems and applications, as well as identifying the business flows and associated array of technical stacks for integration. (Once Roadmap and discovery was complete). Once all touch points were identified, the team conducted a detailed review and developed robust, scalable and high availability architecture utilizing BizTalk Enterprise Service Bus, that seamlessly integrated and centralized 70 retail stores running Oracle POS , Oracle Central Office, Retail Merchandise System, Hybris Ecommerce system, Jeeves WMS and AX Financial Module. This streamlined the entire integration process and brought more visibility to all business transactions and flows. In addition, the team developed a Business Activity Monitoring solution, which translated to greater insight into business processes, make better informed business decisions and quickly address problem areas.

Customer Benefits

  • Customer achieved over 40% improvement in retail performance and customer satisfaction in the first year after implementation.
  • Within 6 months each of the retail stores were able to provide seamless shopping experience for their customer and achieved 60% productivity.
  • The customer was able to generate increased revenue as a result of reducing their maintenance and operational costs by 30%.

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