A Major Linen Service Provider, Route Orders Through The Azure Cloud To Expand Business And Solve Order Problems Faster

Until recently, Customer stuck to founders focus of renting linen and uniforms, while expanding into healthcare products and restroom supplies. Customer has grown steadily to include more than 2,500 employees working from 40 facilities in five western US states. When the company decided to expand into direct sales of apparel products, it was presented with challenges as well as opportunities. Customer partnered with an independent electronic data interchange (EDI) company to process the company’s e-commerce orders and send the orders to the appropriate supplier for fulfillment. However, problems arose. Customer was at the mercy of the EDI supplier for getting new suppliers set up, which could take months. Customer had minimal insight into the order process, so they couldn’t fix problems quickly, which affected customer service. In short, they found themselves very dependent on another company for order fulfillment in a fast-growing area of our business.