What’s Next?
- An email and phone call from one of our representatives.
- A time & cost estimation.
- A follow up conversation for your feedback and questions.
Customer Situation
Customer was using some out-of-the-box reports and a large number of custom reports interconnected to multiple sources built on traditional technology principles. With the growing needs of the business for more reports with challenging insights, it was becoming very inefficient and time confusing process for the analytics team to provide support to the business. In order to connect data from multiple systems, the team faced various challenges such as duplication of processes, dealing with duplicate and inconsistent data and constantly working on reconciliation of data across systems. In addition to these challenges, the team also had to deal with performance issues. Therefore, the customer wanted to create an enterprise grade standardized repository for powerful analytics and insights. They wanted to build this enterprise grade setup across disparate systems such as an EMR, Financial system (used for journal entries), HR system (used for departmental hours and wages), CISCO call data logs, online customer chat files, ad hoc data captures, signature documents, Active directory and so on. They wanted to have a robust system that allowed a consistent flow of data and interface between the connected systems. This would enable them to get better and faster insights and act upon important business decisions in a timely manner. The customer needed a central data repository that would remove inconsistencies and duplication of data; thus improving the data quality, bringing uniformity and ensuring validity throughout the flow of the data elements – source to end user reports. After a thorough vendor selection process, the customer selected our team to help them with the Data Warehouse and Reporting setup for their business.