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Customer focuses on solving end to end supply chain needs by taking the complexity out of container shipping. Customer Logistics process is the forefront of developing innovative supply chain solutions, fusing global network and depth of expertise with pioneering digital innovations to enable their customers to stay ahead.
The customer had a requirement to automate their Work Order intake process, the tool for collecting Work Order and billing details. Customer had a manual process for their Work Order Management and was looking for a modern capability which will help with their current Orders intake and processing of Work orders. The application will be used by their sales and customer service teams to take new Work Orders and help service existing orders, update their customer on order delivery.
VNB Apps and Automation team conducted a detailed analysis and discovery of customer existing manual process for Work Order Management and recommended a robust Business Transformation plan. VNB recommended an online automated system to manage the process of Work Order and Approvals which is used by the inside sales team. The Work Order Automation process is created using Microsoft Power Apps with Dataverse. The application enabled Sales teams to enter work orders from multiple customers. The application integration interface is developed using Power Automate Flow and the interface is connected to the customer database to fetch the data which is exposed to the customer to proceed with the Work Order. The complete approval process of work orders is automated with contract review of multiple levels for approvals. The signoff after review is also automated using Microsoft Word and DocuSign. The internal process of approval is done with Power Automate lazy approvals on multiple channels, app, email, and Microsoft Teams. This helped customer reduce the overall decision-making timeline by leaps and bounds for approvals of Work Orders.
VNB assisted a Non Profit Association supporting veterinarians publish PowerBI data portal for its members using Power PagesVIEW DETAILS
VNB assisted a Customer Solid Wood Door Manufacturer Automate Order Intake and Measurement Details Process leveraging Microsoft PowerApps and PowerAutomate RPAVIEW DETAILS